This Privacy Policy applies to all mobile applications developed and published by Bunga Alam Flora on platforms such as Google Play Store, as well as our official website services. We value your privacy and are fully committed to protecting your personal information and maintaining complete transparency in our data processing practices.
1. Information We Collect
In order to provide and continuously improve our applications and services, we may collect the following categories of information:
- Device Information: Hardware model, device manufacturer, operating system version (Android OS), unique application instance identifiers, language settings, and screen resolution.
- Usage & Diagnostic Data: Metrics regarding application launches, screen views, user interactions, session durations, feature engagement, and system crash logs to ensure application stability.
- Advertising ID (GAID): The Google Advertising Identifier provided by Android OS for displaying relevant advertising (via Google AdMob), detecting invalid traffic, and measuring ad performance.
- IP Address & Approximate Location: Approximate network-level location (coarse location) used solely for regional content delivery, fraud prevention, and regional ad compliance (no precise GPS tracking).
- Voluntary Communications: Inquiries, bug reports, and feedback submitted directly when contacting our customer support channels.
2. Third-Party Advertising & Analytics Services
Our applications integrate reputable third-party software development kits (SDKs) for analytics and advertising operations:
- Google AdMob: Facilitates responsible advertisement delivery. AdMob may process device identifiers, advertising IDs, coarse location, and ad interaction metrics to optimize ad relevance and detect fraudulent impressions.
- Firebase Analytics: Aggregates non-personally identifiable usage statistics such as active sessions, retention metrics, and geographical distribution to help us optimize user experience.
- Firebase Crashlytics: Records and diagnoses stack traces and technical failure states during crashes to accelerate bug resolution and enhance overall performance.
For more detailed information regarding Google's data processing principles, please review the Google Privacy & Terms.
3. Application Permissions
Depending on specific functionality, our mobile applications may request standard Android permissions:
INTERNET— Required for fetching application assets and cloud content.ACCESS_NETWORK_STATE— Used to monitor connection status and optimize network calls.ACCESS_COARSE_LOCATION— Used for localized configuration and regional ad serving.AD_ID— Enables privacy-respecting advertising identifier access on Android 13+.
4. How We Use Collected Data
All data collected is utilized strictly for the following legitimate purposes:
- Delivering, maintaining, and optimizing the operational performance of our mobile apps.
- Analyzing behavioral trends to innovate and release enhanced features.
- Serving compliant and context-appropriate advertisements.
- Detecting, preventing, and addressing technical faults, security threats, or terms violations.
- Responding to user support queries and feedback effectively.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal data to any external parties. Information may only be disclosed under the following circumstances:
- Authorized Service Providers: Trusted third-party partners (such as Google Play Services and Google AdMob) strictly to the extent required to deliver app services.
- Legal Obligations: When strictly required by law, subpoena, governmental request, or valid legal process.
6. Data Security & Retention
We implement robust technical and operational safeguards to protect information against unauthorized access, alteration, or disclosure. Collected operational data is retained only for the duration necessary to fulfill functional and legal requirements before being anonymized or securely deleted.
7. User Rights & Controls
You maintain full control over your privacy and data settings:
- You can reset or opt out of personalized ads at any time via your device settings (Google Settings > Ads > Reset/Delete Advertising ID).
- You can request access, clarification, or deletion of any communication data you submitted to our support team.
8. Children's Privacy Policy (COPPA)
Our applications and digital services comply strictly with the Google Play Families Policy and the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately for prompt deletion.
9. Policy Modifications
We may periodically update this Privacy Policy to reflect technical, operational, or legal developments. Any revisions will be published immediately on this page with an updated revision date.
10. Contact Us
If you have any questions, inquiries, or privacy requests regarding this Privacy Policy, please reach out to our official compliance team: